Inspire. Engage. Contribute. Service and Social Responsibility with Sue Stephenson

The Ritz-Carlton is acknowledged worldwide for its extraordinary customer service. The company’s culture of service excellence also extends to the work environment and, as importantly, beyond the boundaries of the workplace into the community. From 2001, my guest Sue Stephenson was the Senior Vice President of Human Resources and, in 2007, assumed leadership of The Ritz-Carlton social responsibility program, Community Footprints. Reporting to the company’s President and COO, she is expanding the company’s global corporate citizenship efforts through addressing the needs of at-risk children, alleviating poverty and hunger, and protecting the environment. Sue also serves as Vice-Chair of IMPACT 2030, a private sector-led collaboration with the United Nations and other stakeholders aligning companies and their employee volunteer contributions to create real and sustainable change. Join us to find out more about The Ritz Carlton way and the company’s approach to social responsibility.

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Sue Stephenson

Sue Stephenson relocated from the United Kingdom to the United States in 1991 to join the luxury hotel company, The Ritz-Carlton. During a seven-year period of global expansion from 2001, Sue was the Senior Vice President of Human Resources, and in 2007, assumed leadership of The Ritz-Carlton social responsibility program, Community Footprints.  Reporting to the President and Chief Operations Officer, Hervé Humler, she is charged with expanding the company’s global corporate citizenship efforts through a series of multi-faceted initiatives focused on addressing the needs of at-risk children, alleviating poverty and hunger, and protecting the environment. Sue also serves as Executive Committee Vice-Chair of IMPACT 2030, a private sector-led collaboration with the United Nations and other global stakeholders, with the mission to align companies and their employee volunteer contributions with the Sustainable Development Goals (SDGs) to create real and sustainable change.

To listen to this show from the free archives, please click here


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‘I am more than pleased to share my experience of the TEP programme. For me it has been an invaluable part of my own learning and development for several reasons. The books that we have studied have always resonated with the place that I have been at that time. To study a book with a group of like minded individuals, all professional and all keen to develop themselves and others has made me read with a depth that I would normally not use. The result being a richness of understanding that I can apply and want to apply, into my business immediately The guests that you have invited to to talk about their journeys have left their own gift with me – one of them being a depth and breadth of stories to illustrate points on my own programmes. And finally, for me the sense of not being alone, in my loft, in pursuit of my own personal success, but being able to feedback and to celebrate successes together. This is a fantastic community to belong and a commitment to my own personal success and to that of others. Thank you Chris for having and holding the vision’ Carroll Macey, Managing Director CM2C Change Management Consultancy (Nottinghamshire) http://www.cm2c.com. Former Head of Learning and Development at Siemens

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