Succeed on the Phone with Telephone Assassin Anthony Stears – 23rd January 2015

Would you like to get even better at communicating over the telephone? Anthony Stears, AKA ‘The Telephone Assassin’ is on a mission to get businesses talking again and to stop people from hiding behind their emails and social media! On this week’s show, Anthony will help us to learn the importance of telephone etiquette, how to perfect our telephone pitch, the 3 groups of people you should be targeting as well as why a structure is better than a script. All of these enabling you to take control of your conversations and to give you the ability to make each call count. If you are one of the many people who are daunted by picking up the phone to a potential customer, calling someone to deliver bad news, or addressing an awkward situation/customer, this show is an absolute must!

To listen live go to: http://www.voiceamerica.com/show/1959/be-more-achieve-more. The show starts at 4pmGMT on Friday 23rd January. The recording and mp3 will be available a few hours after the show from the link above in the show archive.

More about Anthony Stears:

 

Anthony Stears

Anthony Stears ‘The Telephone Assassin’ is on a mission to get businesses talking again! He soon found himself as the sales or marketing manager for 5 different companies all at the same time.  After working closely with an NLP master trainer he was able to teach people to “fish for themselves” & began to run a Telemarketing Masterclass.  He was asked to develop a selection of mini masterclasses that would help people to Avoid Rejection, Get past the gatekeeper, Perfect their pitch & Build rapport fast. Working with business owners, sales departments, account managers & customer service teams, Anthony gives you a clear structure to follow, ways to stay motivated when making calls, the importance of prospect management, techniques for closing more appointments & “the art” of a perfect follow up call, enabling you to take control of your conversations & giving you the ability to make each call count. Anthony doesn’t teach people how to sell but shows them how to help their customers to buy.

To listen live go to: http://www.voiceamerica.com/show/1959/be-more-achieve-more. The show starts at 4pmGMT on Friday 23rd January. The recording and mp3 will be available a few hours after the show from the link above in the show archive.


Follow @Chrisdcooper

Employee Retention – Creating lasting loyalty with Clint Pulver

Retaining great employees is a challenge for many organizations and particularly young talent that can be more transient. Clint Pulver is a professional keynote speaker, author, musician, pilot, and workforce expert. Known as the leading authority on employee retention, Clint has transformed how corporations like Keller Williams, AT&T, and Hewlett Packard create lasting loyalty through […]

See All News

“Few presenters can connect the fate of kidnapped penguins to enhanced business performance strategies so seamlessly.  Chris works on our post-experience graduate courses and helps us to bring practitioner issues into focus for students. Articulate and considered, Chris carefully weaves anecdotes from his extensive commercial experience and stories from his personal life, to offer a gentle critique on the state of contemporary management. Our students leave the room inspired to consider how they can play a part in elevating the importance of individual well being and the centrality of human relationships for the benefit of an organisation’s productivity.”

Dr. Matthew Higgins – University of Leicester, School of Management More Testimonials