Special Encore: The Serving Leader

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In this special encore interview, I had the privilege of hosting the incredible John Stahl-Wert.

We explored how leaders can cultivate environments where people thrive and how investing in your team can lead to unparalleled success.

LISTEN TO THIS EPISODE HERE

With over 30 years of experience and a profound track record in serving leadership, John is truly an inspiration.

Here are three key takeaways from our insightful conversation:

• Investing in People Leads to Success: John emphasised the importance of seeing performance, profitability, turnover, safety, and quality issues as people issues. Leaders should prioritise the growth and well-being of their teams to drive success.
  
• Creating a Culture of Empowerment: Drawing on examples like the Ritz Carlton, John highlighted how treating employees with dignity and respect translates to exceptional customer experiences. Empowering employees to fulfil unanticipated customer needs can significantly boost both performance and satisfaction.
  
• Tackling Toxic Employees: Addressing toxic behaviour within an organisation is crucial for maintaining a positive culture. John shared strategies for transferring responsibility and authority to employees while enforcing company values, ensuring a healthier, more productive workplace.

Our discussion also delved into John’s journey, the foundation of the Center for Serving Leadership, and his work with the not-for-profit World Serving Leaders, which aims to develop 50,000 leaders worldwide.

Author of the best-sellers “The Serving Leader” and “Ten Thousand Horses”, John has coached executives in top organisations such as Progress Rail, Pan Pacific Hotel Group (Singapore), Honda’s North American Lean Network, and the Veterans Administration. As well as hundreds of other businesses in the US, Singapore and Hong Kong.

“If you want a job done right, delegate better”
– John Stahl-Wert

Do take a listen for valuable insights from a true leader dedicated to serving others and empowering organisations through leadership.

You can listen to the Business Elevation interview with John Stahl-Wert and Chris Cooper here. Alternatively on Apple Podcasts, Spotify, Tunein, Amazon Music, iHeart Radio (latter US only).

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More about John Stahl-Wert:

Dr. John Stahl-Wert is the Founder of Center for Serving Leadership. He has pioneered training solutions for thirty years, working with organisations around the world that want to produce outstanding results by investing in their people. He has written eight books, including the international best-sellers, The Serving Leader and Ten Thousand Horses.

John has coached executives in Progress Rail (a Caterpillar Company), Pan Pacific Hotel Group (Singapore), Honda’s North American Lean Network, the Veterans Administration, hundreds of other businesses in the U.S., Singapore, and Hong Kong.

For eighteen years, John served as president and CEO of Pittsburgh Leadership Foundation, founded the International Training Institute for Leadership Foundations, Pittsburgh Urban Leadership Service Experience, Amachi Pittsburgh, City as Parish, and The Union Project.

John is married for 42 years to Milonica, his business partner. They love designing and building things, traveling, going to church, and spending time with their daughters, son-in-law, and grandson.

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