The productivity puzzle

The poor performance of UK plc in terms of productivity levels has been much in the news over the last 12-18 months. This noise reached something of a crescendo over recent weeks when the Chancellor of the Exchequer appeared to blame much of the UK’s slowing growth and dodgy economic outlook on poor productivity. So, everyone agrees we need to significantly improve performance in this crucial area if we are to avoid further economic misery. But what exactly is the cause of low levels of productivity?

Well, if you have the luxury of time on your side and are looking to fill a few hours/days, then the Bank of England quarterly bulletins, along with speeches by Governor Carney and his Monetary Policy Committee members, present a plethora of statistics covering investment in technology, worker migration levels, capital investment levels, wage ratios, sector variances, blah, blah, blah. I am sure they are right, but what does it actually mean to Directors and leaders up and down the country who want to improve productivity, boost revenues and create wealth? We actually think the answer, at a fundamental level, is really quite simple.

It’s called employee engagement.

If you create an environment where people want to come to work, go above and beyond to ensure great customer service and are strong advocates for their company, then all the scientific evidence (and there is a lot of it out there) says you can transform performance and radically improve the bottom line.

But, and it is a big but, it isn’t easy to do. Often, it requires human beings to do something that is inherently difficult to do – change behaviours and habits. However, once bad habits are replaced by good ones, the results can be spectacular. This is particularly the case with leaders at all levels in business. Engaging leaders, no matter what the industry, are in short supply and our obsession with management by numbers (we call it contact centre syndrome) has not helped. It is far, far more important to measure the right things, than measure things right. And this is a key element of engagement.

With over 50 years leadership experience in blue-chip companies such as Prudential, Mars, Egg, Experian & United Biscuits, together with hard experience of applying those skills in the workplace, the team at Chris Cooper, Business Elevation, are uniquely placed to guide you through the engagement jungle and help you to transform your business.

A journey of a 1000 miles starts with the first step……..

John Jennings

John Jennings
Associate Director, Chris Cooper Business Elevation

 

 


Follow @Chrisdcooper

Living in Joy with guest Barry Shore and Chris Cooper

My 10 year old son asked me recently ’Has God brought us the coronavirus as he is angry with us for damaging our planet?’. While the world seeks an antidote for coronavirus, and we deal with the consequences with our families, something remarkable is emerging. More and more people are reconnecting with what is truly […]

See All News

‘I am more than pleased to share my experience of the TEP programme. For me it has been an invaluable part of my own learning and development for several reasons. The books that we have studied have always resonated with the place that I have been at that time. To study a book with a group of like minded individuals, all professional and all keen to develop themselves and others has made me read with a depth that I would normally not use. The result being a richness of understanding that I can apply and want to apply, into my business immediately The guests that you have invited to to talk about their journeys have left their own gift with me – one of them being a depth and breadth of stories to illustrate points on my own programmes. And finally, for me the sense of not being alone, in my loft, in pursuit of my own personal success, but being able to feedback and to celebrate successes together. This is a fantastic community to belong and a commitment to my own personal success and to that of others. Thank you Chris for having and holding the vision’ Carroll Macey, Managing Director CM2C Change Management Consultancy (Nottinghamshire) http://www.cm2c.com. Former Head of Learning and Development at Siemens

Carroll Macey – Managing Director CM2C Change Management Consultancy More Testimonials

Newsletter Sign Up.

Sign up here to receive Chris Cooper's newsletter.