On Purpose: Delivering a Branded Customer Experience People Love with Shaun Smith – 13th May 2016

Simon Sinek told us to ‘Start with Why’ but HOW do you turn that into sustainable business results? Brands that achieve rapid growth have a clear sense of purpose and successfully translate that into a great experience for their customers and employees. During this show my guest Shaun Smith, will share examples on how to do this from leading brands, such as LEGO, Zappos, Lush and Nissan. Shaun has been a leader in expanding management attention from the narrow focus on customer service to the wider, more strategic drive towards customer experience. He is the founder of Smith+co the leading UK based customer experience consultancy.  He is also co-author of five acclaimed business books, his most recent being, ‘On Purpose, delivering a branded customer experience people love’. Shaun has spoken to audiences across the world. Join us and experience the wisdom of one of the leading international thought leaders on customer experience.

To listen to this show from the free archives, please click here

More about Shaun Smith:

Shaun Smith

Shaun has been a leader in expanding management attention from the narrow focus on customer service to the wider, more strategic drive towards customer experience. He is the founder of Smith+co the leading UK based customer experience consultancy.  He is co-author of five acclaimed business books, his most recent being, ‘On Purpose, delivering a branded customer experience people love’. Shaun has spoken to audiences across the world and in many sectors. He is a Fellow of the Professional Speakers Association and a Member of the Global Speakers Federation. Shaun was recently presented with the PSAE (Professional Speaking Award of Excellence).

To listen to this show from the free archives, please click here

 


Follow @Chrisdcooper

‘The Healing Organization’ with Raj Sisodia and Chris Cooper

This week I am delighted to welcome a very distinguished guest, Raj Sisodia, to discuss why a workplace should also be a place of healing, whether it be for employees, their families or customers. A founding member of the groundbreaking Conscious Capitalism movement, Raj Sisodia is the FW Olin Distinguished Professor of Global Business and […]

See All News

I am delighted to make a recommendation for Chris, as the support I have received from him over the last 10 months has been exceptional! Chris came highly recommended, which I can now also endorse. I joined Chris’s Achiever Programme where he has supported me to develop my vision and strategy with great results. Chris is very authentic and a real entrepreneur, he is intuitive, honest, quickly identifies when your at your best and how to maximise your contribution. I have found Chris to be motivational, but also challenging at the right time. He is extremely personable, with a great network and someone who will maintain a long-term relationship with you. I would recommend Chris to entrepreneurs and corporate leaders for coaching, mentoring, team dynamics, stretching you and your business strategically!

Jackie Moody McNamara – Group Franchise Director – Carewatch UK. More Testimonials

Newsletter Sign Up.

Sign up here to receive Chris Cooper's newsletter.