On Purpose: Delivering a Branded Customer Experience People Love with Shaun Smith – 13th May 2016

Simon Sinek told us to ‘Start with Why’ but HOW do you turn that into sustainable business results? Brands that achieve rapid growth have a clear sense of purpose and successfully translate that into a great experience for their customers and employees. During this show my guest Shaun Smith, will share examples on how to do this from leading brands, such as LEGO, Zappos, Lush and Nissan. Shaun has been a leader in expanding management attention from the narrow focus on customer service to the wider, more strategic drive towards customer experience. He is the founder of Smith+co the leading UK based customer experience consultancy.  He is also co-author of five acclaimed business books, his most recent being, ‘On Purpose, delivering a branded customer experience people love’. Shaun has spoken to audiences across the world. Join us and experience the wisdom of one of the leading international thought leaders on customer experience.

To listen to this show from the free archives, please click here

More about Shaun Smith:

Shaun Smith

Shaun has been a leader in expanding management attention from the narrow focus on customer service to the wider, more strategic drive towards customer experience. He is the founder of Smith+co the leading UK based customer experience consultancy.  He is co-author of five acclaimed business books, his most recent being, ‘On Purpose, delivering a branded customer experience people love’. Shaun has spoken to audiences across the world and in many sectors. He is a Fellow of the Professional Speakers Association and a Member of the Global Speakers Federation. Shaun was recently presented with the PSAE (Professional Speaking Award of Excellence).

To listen to this show from the free archives, please click here

 


Follow @Chrisdcooper

Special Encore Show: Dealing With Chaos & Complexity with Marc Amerigo

How do you best deal with highly chaotic and complex situations in your business? Marc Amerigo is a leading expert in this field after 25 years of some quite amazing achievements in business and sport. From his experience he has consolidated his approach into ‘The Brainshift method’. He will share the process he used to break […]

See All News

‘We booked Chris to give a keynote speech at our Annual Customer Day at the National Space Centre in Leicester on ‘The Power To Get Things Done (Whether You Feel Like It Or Not’. His speech was thought provoking and engaging and Chris also worked very well with me to make it relevant to our agenda. I would therefore recommend Chris to anyone looking to book a speaker for their event’ Guy Van Der Knaap, Managing Director MCS UK

Guy Van Der Knaap, Managing Director MCS UK More Testimonials

Newsletter Sign Up.

Sign up here to receive Chris Cooper's newsletter.